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Terms and Conditions

At Healing Point, we are committed to providing a professional, respectful and safe experience for all clients. These Terms and Conditions explain how bookings, payments, cancellations, health and safety matters, and use of our services are handled. By making a booking with us, you confirm that you have read and agreed to these Terms and Conditions.

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1. General Terms

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  • By making a booking, you acknowledge and accept all the terms and conditions set out in this policy.

  • Bookings are subject to availability and are only confirmed upon receipt of a confirmation email.

  • We reserve the right to modify, amend, or cancel bookings due to unforeseen circumstances, including but not limited to operational constraints, health and safety concerns, or force majeure events.

  • Clients are responsible for reviewing and understanding the terms before finalising a booking.

  • Clients must not engage in fraudulent, misleading, or disruptive activities when using our online booking system.

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2. Booking Process

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  • Bookings can be made online via our website at www.healingpointglasgow.com, over the phone, or via text.

  • A partial deposit or full payment is required to confirm your appointment.

  • If you do not receive a booking confirmation, it is your responsibility to contact us promptly to check whether your appointment has been successfully booked.

  • Clients are responsible for providing accurate and complete personal information when booking.

  • Walk-ins are not accepted; all appointments must be scheduled in advance.

  • A valid credit or debit card is required at the time of booking to secure all appointments. No payment will be processed at the time of booking unless otherwise stated.

  • Deposit is required for online bookings unless otherwise stated.

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3. Card on File Requirement

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3.1. We may require a valid credit or debit card to secure your booking.
3.2. Where our website and booking system are powered by Wix.com Ltd. and/or Wix Payments, payment card

information is processed securely through Wix and its payment partners. We do not manually store raw card details ourselves. Wix states that its billing services meet PCI DSS compliance standards.
3.3. By providing a payment card at the time of booking, you authorise Healing Point to charge that card for:

- any deposit or prepayment disclosed during booking;

- the cost of services received;

- any applicable late cancellation or no-show fee under these Terms.

3.4. Unless clearly stated otherwise during the booking process, providing a card does not mean the card will be charged immediately.

3.5. You are responsible for ensuring your card details remain accurate, valid, and up to date.
3.6. Card statement descriptor: any charge may appear on your bank or card statement as Healing Point, or as the statement descriptor configured through Wix Payments, which should be similar to our business name, trading name, or website address. Wix allows merchants to customise this descriptor for customer statements.

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Learn more about 'Book now, pay late'. Click here.

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4. Payment Terms

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  • Full payment is due at the completion of the service unless otherwise agreed in advance.

  • Prices are subject to change without prior notice; however, the price confirmed at the time of booking will be honored.

  • Accepted payment methods include cash, card, and approved online payment systems.

  • Failure to complete payment within the specified timeframe may result in automatic cancellation of the booking.

  • Additional services requested during the session must be paid in full before departure.

  • All transactions are processed securely, and we do not store payment details for security purposes.

  • Stored payment methods, if used, are securely processed in compliance with industry security standards.

  • All payments are securely processed through Wix.com and may appear on your bank statement as Healing Point or WIX.com.​

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5. Cancellation & Rescheduling Policy

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  • We ask for at least 24 hours’ notice if you need to cancel or rearrange your appointment.

  • If you cancel or rearrange with at least 24 hours’ notice, no cancellation fee will apply.

  • If you cancel or rearrange with less than 24 hours’ notice, we may charge a late cancellation fee of up to 100% of the appointment price, taking into account the short notice and the loss caused by the missed booking slot.

  • If you do not attend your appointment and do not contact us beforehand, this will normally be treated as a no-show, and we may charge a no-show fee of up to 100% of the appointment price.

  • Where appropriate, we may use discretion in cases such as genuine emergencies, unexpected illness, or exceptional circumstances, but this is at our discretion.

  • Any fee charged under this section will be taken using the payment method provided at booking, where authorised by you.

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6. Authorization to Charge

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  • If you do not attend your appointment, we may try to contact you using the contact details you provided.

  • If we do not hear from you, we may send a final message notifying you that a no-show fee will be charged unless you respond within a reasonable period.

  • We reserve the right to charge the applicable fee without further notice where the booking terms were accepted at the time of booking, but we may choose to make reasonable efforts to contact you first.

  • We recommend that clients contact us as soon as possible if there has been an emergency or mistake so that we can review the matter fairly.

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7. Refund Policy

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  • Refunds are not guaranteed and are assessed on a case-by-case basis.

  • If a service is cancelled by the provider, clients will be offered either a full refund or the option to reschedule.

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8. Late Arrival Policy

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  • To respect all clients’ scheduled appointments, we kindly ask that you arrive at least 10 minutes early for your session, so you have enough time to complete the consultation form and prepare yourself for receiving treatment.

  • If you arrive late, your session will still end at the originally scheduled time to avoid disruptions to other clients.

  • Late arrivals exceeding 15 minutes may result in cancellation of the appointment, and you will be charged the full service fee.

  • Frequent late arrivals may lead to future booking restrictions or refusal of service.

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9. Missed Appointment Policy

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  • Appointments missed without prior notice will be considered a missed appointment.

  • Missed appointments are subject to a 100% charge of the reserved service price.

  • Clients with repeated missed appointments may be required to prepay in full for future bookings or may be refused service.

  • If an emergency prevents you from attending, please contact us as soon as possible.

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10. Consultation Form Requirement

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  • Clients must complete a consultation form with accurate and up-to-date information before each appointment.

  • This form helps ensure the safety and suitability of the treatment.

  • Failure to complete the consultation form may result in the appointment being cancelled, with the full service fee still applicable.

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11. Special Requests & Requirements

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  • Any special requests (e.g., dietary, accessibility needs) should be communicated at the time of booking.

  • While we will do our best to accommodate requests, we cannot guarantee availability.

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12. Personal Hygiene Policy

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  • Clients must maintain good personal hygiene when attending their appointment.

  • If a client has a contagious skin condition, open wounds, or strong body odour, we reserve the right to refuse service.

  • Clients exhibiting poor hygiene may be asked to reschedule their appointment without a refund. In severe or repeated cases, we reserve the right to permanently refuse service.

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13. Health Risk Policy

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  • Clients must disclose any relevant medical conditions before booking. This includes, but is not limited to:

    • High blood pressure

    • Heart disease

    • Infectious diseases (e.g., tuberculosis, COVID-19, hepatitis)

    • Skin conditions (e.g., fungal infections, open wounds, contagious rashes, eczema, and severe dry skin conditions)

    • Autoimmune disorders (e.g., lupus, multiple sclerosis)

    • Recent surgeries, fractures, or major injuries

    • Severe varicose veins

    • Organ failure or transplant recovery

    • Blood clotting disorders or history of stroke

    • Severe migraines or chronic pain conditions

    • Cancer or undergoing chemotherapy

    • Fever, flu-like symptoms, or recent viral infections

  • If you have any concerns, please consult a healthcare professional before booking.

  • We reserve the right to decline service if a condition may be aggravated by massage therapy or poses a risk.

  • Massage services are not available for pregnant clients.

  • We are unable to treat disabled clients who require wheelchair access or physical assistance.

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Accessibility Notice:

We are unable to provide treatment for clients with disabilities who require wheelchair access or physical assistance, as our premises are not wheelchair-accessible and our staff are not trained to safely assist individuals with mobility or support needs. We care deeply about your wellbeing and strongly encourage you to seek services from practitioners or facilities specifically equipped and trained to support disabled clients.

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14. Ethical Conduct & Behaviour Policy

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  • We uphold a zero-tolerance policy for any inappropriate, disrespectful, or disruptive behaviour.

  • Clients are expected to behave in a respectful manner towards staff and other clients at all times.

  • Any form of harassment, inappropriate comments, or misconduct will result in immediate termination of the session and refusal of future bookings.

  • We reserve the right to report any unlawful behaviour to the appropriate authorities.

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15. Limitation of Liability

  • Healing Point is not liable for any adverse effects, injuries, or dissatisfaction that may arise from treatments.

  • Clients assume full responsibility for their well-being and are encouraged to consult their healthcare provider if needed.

  • We are not responsible for pre-existing conditions or underlying health issues that may be affected by treatment.

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16. Links to Third-Party Services

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  • Healing Point is not responsible for the content, policies, or actions of any third-party websites linked to our booking platform.

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17. Review & Feedback Policy

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  • Clients may receive an email requesting feedback after a completed appointment.

  • By submitting a review, you consent to its potential publication on our website or marketing materials.

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18. Cleanliness Policy

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  • Hygiene is our top priority, and we take every precaution to maintain a clean and safe environment.

  • All linens are fresh and clean and are replaced before each client.

  • We never reuse linens that have already been used.

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19. Property & Personal Belongings

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  • Clients are responsible for their personal belongings while on our premises.

  • While we strive to maintain a secure environment, we cannot be held liable for loss, theft, or damage to personal property.

  • Items left behind will be stored for a limited period; if unclaimed, they may be responsibly discarded.

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20. Receipts, Insurance & Employer Allowance Claims

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  • We can provide an itemised receipt for services purchased. This may include our business details, the appointment date, treatment type, therapist name, and the amount paid (and duration if applicable).

  • Receipts confirm the treatment provided and payment received only. We do not assess claim eligibility and we do not provide advice regarding insurance or employer wellness schemes.

  • Therapist qualifications, memberships, and accreditations may vary. Some insurers/employers require the treating therapist to hold registration/accreditation with a specific professional body or scheme.

  • We cannot issue a receipt, letter, or statement confirming registration/accreditation with any organisation, insurer scheme, or institution unless the treating therapist/clinic genuinely holds it.

  • We do not guarantee that any insurer, employer, or third-party provider will accept our receipt or reimburse you. Any claim or reimbursement decision is made solely by your insurer/employer, and payment remains due regardless of claim outcome.

  • If you need a therapist with a particular accreditation for your insurer/employer, you must contact us before booking. We will do our best to advise and accommodate where possible, but cannot guarantee availability.

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21. Contact Information

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  • All bookings and enquiries should be directed to our remote receptionist.

  • Email: info@healingpointglasgow.com

  • Phone/Text: +447893936614

  • Please contact us during business hours, and we will respond as promptly as possible.

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By proceeding with your booking, you confirm that you have read, understood, and agreed to all terms and conditions outlined in this policy. If you have any questions or concerns, please contact us before finalising your booking.

Massage Package Terms & Conditions

These Terms & Conditions apply to all prepaid massage packages purchased from Healing Point Glasgow, including but not limited to:

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Wellness Pass
Recovery Massage Plan
Lymphatic Wellness Plan

By purchasing a massage package, the client agrees to the following Terms & Conditions.

 

1. Package purchase

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Massage packages are prepaid treatment plans that include a set number of massage sessions at Healing Point Glasgow.

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Packages must be paid in full at the time of purchase unless Healing Point Glasgow agrees otherwise in writing.

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A package booking is only confirmed once payment has been received and accepted.

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Package prices, included treatments, session length, and package validity will be shown at the time of purchase.

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Healing Point Glasgow reserves the right to change package prices or package options at any time. Price changes will not affect packages that have already been purchased.

 

2. Included packages

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These Terms & Conditions apply to the following package types:

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Wellness Pass

Designed for relaxation, stress relief, sleep support, and general wellbeing.

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Recovery Massage Plan

Designed for deep tissue massage, sports massage, muscle tension, posture-related discomfort, and general recovery support.

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Lymphatic Wellness Plan

Designed for gentle lymphatic drainage massage, puffiness, feelings of heaviness, post-travel wellbeing, and relaxation.

Each package may only be used for the treatments specifically included in that package.

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3. Package validity

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Each package must be used within its stated validity period.

Suggested validity periods:

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3-session package: valid for 3 months from the date of purchase.
5-session package: valid for 6 months from the date of purchase.
10-session package: valid for 12 months from the date of purchase, if offered.

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The expiry date begins from the date of purchase, not from the date of the first appointment.

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Any unused sessions remaining after the expiry date will be lost and cannot be refunded, exchanged, or carried forward unless Healing Point Glasgow agrees otherwise in writing.

 

4. Booking appointments

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All package sessions must be booked in advance.

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Appointments are subject to therapist availability.

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Purchasing a package does not guarantee availability on a specific date or time.

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Clients are encouraged to book their sessions early to make sure they can use the package before the expiry date.

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Healing Point Glasgow is not responsible if a client is unable to use all sessions because they left booking until close to the package expiry date.

 

5. Cancellation and rescheduling

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Clients must give at least 24 hours’ notice to cancel or reschedule an appointment.

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If less than 24 hours’ notice is given, Healing Point Glasgow reserves the right to deduct the session from the package.

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If the client does not attend an appointment without notice, the session may be treated as used and deducted from the package.

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Repeated cancellations or missed appointments may result in Healing Point Glasgow refusing future package bookings.

 

6. Late arrival

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Clients should arrive on time for their appointment.

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If a client arrives late, the treatment may still need to finish at the scheduled end time to avoid affecting the next client.

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The full session may still be deducted from the package, even if the treatment time is reduced due to late arrival.

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If the client is too late for the treatment to safely or reasonably take place, the appointment may be cancelled and deducted from the package.

 

7. Refund policy

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Massage packages are generally non-refundable once purchased, except where required by law.

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This includes, but is not limited to:

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unused sessions,
partially used packages,
change of mind,
failure to book before the package expiry date,
failure to attend appointments,
late cancellations,
or personal circumstances that prevent the client from using the package.

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Where a package is purchased online, by phone, by email, or through another distance-selling method, the client may have a legal right to cancel within 14 days, depending on how the package was purchased and whether any treatment has already been provided.

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If the client requests, books, or receives a treatment during any applicable 14-day cancellation period, the client agrees that Healing Point Glasgow may deduct the full standard price of any treatment already provided from any refund due. The standard treatment price will be based on the price listed on the Healing Point Glasgow website at the time of booking.

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If the full package has been used during the 14-day cancellation period at the client’s request, the right to cancel may no longer apply once the service has been fully provided.

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For packages purchased in person at Healing Point Glasgow’s business premises, an automatic 14-day cancellation right may not apply.

Refunds will not be given for missed appointments, late cancellations, unused sessions after the expiry date, or failure to use the package within the stated validity period.

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Nothing in these Terms & Conditions affects the client’s statutory rights.

 

 

8. Package transfer

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Packages are for one named client only.

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Packages cannot be shared with another person.

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Packages cannot be transferred, gifted, resold, exchanged, or used by friends or family members unless Healing Point Glasgow agrees in writing.

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Healing Point Glasgow may ask for the client’s name, contact details, and booking history to confirm package ownership.

 

9. Treatment changes and upgrades

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Package sessions may only be used for the treatment type included in the purchased package.

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Clients cannot automatically exchange package sessions for another treatment, longer treatment, premium service, couples massage, hot stone massage, luxury massage, gift voucher, product, or cash alternative.

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If Healing Point Glasgow agrees to upgrade or change a treatment, the client may be required to pay the price difference.

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Any upgrade or change is subject to availability and therapist suitability.

 

10. Use with discounts, offers, and vouchers

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Packages cannot be used together with any other discount, promotion, loyalty reward, referral reward, gift voucher, special offer, or reduced-price service unless Healing Point Glasgow agrees in writing.

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Packages cannot be purchased using a promotional discount unless the promotion specifically states that it applies to packages.

 

11. Health consultation

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Clients must complete any required consultation form before receiving treatment.

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Clients must provide accurate and complete health information before each session.

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Clients must inform the therapist of any:

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medical condition,
injury,
pregnancy,
recent surgery,
medication,
allergy,
skin condition,
infection,
swelling,
inflammation,
pain,
recent accident,
or change in health.

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Healing Point Glasgow relies on the information provided by the client to decide whether massage is suitable.

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Failure to disclose relevant health information may result in treatment being refused, adapted, or stopped.

 

12. Right to refuse, adapt, or stop treatment

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Healing Point Glasgow reserves the right to refuse, adapt, postpone, or stop treatment if the therapist believes that massage is not suitable or safe for the client.

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This may include, but is not limited to:

medical concerns,
contraindications,
injury,
infection,
fever,
unexplained swelling,
recent surgery,
client discomfort,
inappropriate behaviour,
poor hygiene,
intoxication,
or any situation where treatment may not be safe or appropriate.

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If treatment cannot take place because the client failed to disclose relevant health information, the session may still be deducted from the package.

 

13. Lymphatic Wellness Plan health requirements

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Lymphatic drainage massage is a gentle complementary wellbeing treatment, but it may not be suitable for everyone.

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Clients purchasing the Lymphatic Wellness Plan must inform Healing Point Glasgow before treatment if they have or have recently had:

cancer or cancer treatment,
heart condition,
kidney condition,
blood clots,
deep vein thrombosis,
active infection,
fever,
unexplained swelling,
recent surgery,
lymphoedema,
fluid retention,
pregnancy,
or any other serious medical condition.

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Healing Point Glasgow may request medical clearance before providing lymphatic drainage massage.

If medical clearance is requested and not provided, treatment may be refused or postponed.

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The Lymphatic Wellness Plan is not a medical treatment and does not replace advice from a GP, consultant, physiotherapist, nurse, or other healthcare professional.

 

14. Recovery Massage Plan health requirements

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The Recovery Massage Plan may include firm pressure, deep tissue techniques, sports massage techniques, stretching, or focused work on areas of muscular tension.

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Clients must inform the therapist if they have:

acute injury,
recent surgery,
fracture,
severe pain,
nerve symptoms,
numbness,
inflammation,
swelling,
varicose veins,
blood clot history,
skin condition,
or any condition that may affect treatment.

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Deep tissue or sports-style massage may not be suitable in some cases.

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Treatment pressure will be adapted to the client’s comfort and therapist’s professional judgement.

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Healing Point Glasgow does not guarantee that pain, tension, or injury symptoms will be resolved.

 

15. Wellness Pass treatment suitability

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The Wellness Pass is intended for relaxation, stress relief, sleep support, and general wellbeing.

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It is not intended to diagnose, treat, or cure medical conditions.

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Clients with ongoing pain, serious stress symptoms, anxiety, depression, sleep disorders, or health concerns should seek advice from a qualified healthcare professional.

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Massage may support relaxation and general wellbeing, but individual results vary.

 

16. Complementary treatment notice

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All massage services at Healing Point Glasgow are complementary wellbeing treatments.

Massage is not a substitute for medical advice, diagnosis, treatment, physiotherapy, counselling, psychological therapy, or emergency care.

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Healing Point Glasgow does not diagnose medical conditions.

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Healing Point Glasgow does not claim to cure, prevent, or treat diseases or medical conditions.

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Clients should contact a medical professional if they have any health concerns, unexplained symptoms, severe pain, or worsening symptoms.

 

17. Results and expectations

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Healing Point Glasgow aims to provide professional, caring, and high-quality massage treatments.

However, individual results vary from person to person.

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Healing Point Glasgow does not guarantee specific results from any package, including pain relief, improved sleep, reduced swelling, reduced puffiness, increased mobility, stress reduction, or recovery outcomes.

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The benefits of massage may depend on many factors, including the client’s health, lifestyle, stress levels, occupation, activity level, medical history, and treatment consistency.

 

18. Client behaviour

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Clients are expected to behave respectfully towards therapists, staff, other clients, and the business premises.

Healing Point Glasgow has a zero-tolerance policy for inappropriate behaviour, sexual comments, harassment, aggression, threats, discrimination, intoxication, or unsafe conduct.

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If inappropriate behaviour occurs, the treatment will stop immediately.

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The session may be deducted from the package.

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Healing Point Glasgow may refuse all future bookings and may report serious incidents to the relevant authorities.

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No refund will be given where treatment is stopped due to inappropriate behaviour.

 

19. Therapist availability

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Healing Point Glasgow will make reasonable efforts to provide treatment with the client’s preferred therapist where possible.

However, therapist availability is not guaranteed.

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If a therapist is unavailable due to illness, emergency, holiday, schedule change, or circumstances outside the business’s control, Healing Point Glasgow may offer to reschedule the appointment.

 

20. Business cancellations

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Healing Point Glasgow reserves the right to cancel or reschedule appointments due to therapist illness, emergency, unsafe conditions, premises issues, or circumstances outside the business’s control.

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If Healing Point Glasgow cancels an appointment, the session will not be deducted from the package.

The client will be offered a new appointment where possible.

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Healing Point Glasgow is not responsible for travel costs, parking costs, childcare costs, loss of earnings, or other expenses caused by appointment changes or cancellations.

 

21. Package extensions

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Package validity may only be extended at the discretion of Healing Point Glasgow.

Extensions are not guaranteed.

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Healing Point Glasgow may consider an extension in exceptional circumstances, such as serious illness, injury, pregnancy-related issues, or other genuine circumstances that prevent treatment.

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Evidence may be requested.

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Extension requests should be made before the package expires.

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Expired packages will not normally be extended.

 

22. Pregnancy

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Clients must inform Healing Point Glasgow if they are pregnant, may be pregnant, or have recently given birth.

 

Please note that we do not provide massage treatments or any massage-related services to pregnant clients.

 

23. Age restriction

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Clients under 18 may only receive treatment with consent from a parent or legal guardian.

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Healing Point Glasgow may require a parent or guardian to be present during the appointment.

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Some treatments or packages may not be suitable for clients under 18.

 

24. Gift purchases

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If a massage package is purchased as a gift, the package will still be subject to these Terms & Conditions.

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The package must be assigned to one named recipient.

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The validity period begins from the date of purchase unless otherwise agreed in writing.

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Gifted packages cannot be exchanged for cash.

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Gifted packages cannot be shared between multiple people unless agreed in writing.

 

25. Payment issues

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If payment is declined, reversed, disputed, refunded by the payment provider, or not received in full, Healing Point Glasgow may suspend or cancel the package.

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Healing Point Glasgow may refuse appointments until the payment issue is resolved.

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Any unpaid treatment already received must be paid for at the standard treatment price.

 

26. Record keeping and privacy

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Healing Point Glasgow may keep records relating to package purchases, appointments, consultation forms, treatment notes, client preferences, health disclosures, payments, and communication history.

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Client information will be handled according to Healing Point Glasgow’s Privacy Policy and applicable data protection law.

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Clients should refer to the Privacy Policy for details about how personal information is collected, used, stored, and protected.

 

27. Errors and website information

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Healing Point Glasgow makes reasonable efforts to keep website information accurate and up to date.

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However, errors may occasionally occur, including pricing errors, availability errors, package description errors, or technical issues.

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Healing Point Glasgow reserves the right to correct errors and refuse or cancel a purchase where there has been an obvious mistake.

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If a purchase is cancelled due to an error, the client will be refunded any amount paid for the affected package.

 

28. Force majeure

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Healing Point Glasgow will not be responsible for failure to provide services due to circumstances outside its reasonable control.

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This may include, but is not limited to:

illness,
accident,
severe weather,
fire,
flood,
power failure,
building issues,
government restrictions,
public health issues,
transport disruption,
supplier failure,
or other emergency situations.

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Where possible, Healing Point Glasgow will offer to reschedule affected appointments.

 

29. Changes to these Terms & Conditions

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Healing Point Glasgow may update these Terms & Conditions from time to time.

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The Terms & Conditions that apply to a package are the terms in place at the time of purchase, unless a change is required by law or is necessary for safety, legal, or operational reasons.

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Updated Terms & Conditions will be published on the Healing Point Glasgow website where applicable.

 

30. Governing law

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These Terms & Conditions are governed by the laws of Scotland.

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Any dispute relating to these Terms & Conditions, package purchases, or services provided by Healing Point Glasgow will be subject to the jurisdiction of the Scottish courts.

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Massage Package Terms & Conditions

Massage Package Buying & Redemption Procedure

This procedure applies to all Healing Point Glasgow massage packages purchased through our website, including:

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Wellness Pass
Recovery Massage Plan
Lymphatic Wellness Plan

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By purchasing a package, the client agrees to follow the package booking, redemption, cancellation, and expiry procedures set out below.

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1. How to buy a massage package

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Clients can purchase a massage package through the Plans & Pricing or Packages section of the Healing Point Glasgow website.

To purchase a package:

  1. Choose the package you would like to buy.

  2. Check the number of sessions, session length, package price, and validity period.

  3. Read the package description and Terms & Conditions.

  4. Complete the purchase through the website checkout.

  5. After successful payment, you will receive a package confirmation email.

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Your package will be linked to the email address and client account used at the time of purchase.

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Please make sure your name, email address, and contact details are entered correctly when buying the package.

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2. Client account requirement

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To use your package through our website booking system, you may need to log in or create an account using the same email address used to purchase the package.

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This allows the website system to recognise your active package and apply your available sessions when you book.

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If you buy a package using one email address but try to book using another email address, the system may not recognise your package.

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If this happens, please contact Healing Point Glasgow before booking.

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3. Package confirmation

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Once your order is successful, you should receive a confirmation email showing your package details.

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This may include:

package name,
number of sessions included,
session length,
purchase date,
package expiry date,
amount paid,
and booking instructions.

Please keep this email for your records.

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If you do not receive a confirmation email, please check your junk or spam folder first. If you still cannot find it, contact Healing Point Glasgow.

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4. How to redeem your package sessions online

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To redeem a session from your package:

  1. Go to the Healing Point Glasgow booking page.

  2. Select the treatment or service that is included in your package.

  3. Choose your preferred date and time.

  4. Log in using the same email address used to purchase your package.

  5. At checkout, select your package as the payment method, where available.

  6. Complete the booking.

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Once the booking is confirmed, one session will be deducted from your package balance.

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Wix Bookings allows clients to book and pay for services online, and packages can be used with connected booking services.

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5. Booking the correct service

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Your package can only be used for the treatment type, session length, and service category included in the package purchased.

For example:

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A Wellness Pass must be used for eligible wellness or relaxation massage services, limited to Relaxation Massage, Aromatherapy Massage, Swedish Massage, Hot Oil Massage, Fully Body Massage, Head Massage, Foot Massage.
A Recovery Massage Plan must be used for eligible recovery, deep tissue, sports massage, or muscle tension treatments.
A Lymphatic Wellness Plan must be used for eligible lymphatic drainage massage sessions.

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If you select a service that is not connected to your package, the website may ask you to pay the standard treatment price instead of redeeming a package session.

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If you are unsure which service to book, please contact Healing Point Glasgow before making your appointment.

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6. Manual redemption by Healing Point Glasgow

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In some cases, Healing Point Glasgow may book or manage a package session manually on behalf of the client.

This may happen if:

the client has difficulty booking online,
the package does not appear at checkout,
the client contacts us directly to book,
the appointment is arranged in person,
or the website system needs manual adjustment.

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Where a session is booked manually, Healing Point Glasgow will deduct the session from the client’s package balance.

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Wix states that businesses can sell pricing plans or memberships to clients and redeem sessions from those plans using the booking list.

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7. Package balance

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Each time you use a package session, one session will be deducted from your package balance.

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Clients are responsible for keeping track of their remaining sessions and expiry date.

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You may be able to view your active package and remaining sessions through your website account, depending on the website settings.

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You can also contact Healing Point Glasgow if you need help checking your remaining package balance.

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8. Package expiry

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Your package must be used before the expiry date stated at the time of purchase.

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The expiry period starts from the date of purchase, not the date of your first appointment.

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Suggested validity:

3-session package: valid for 3 months from purchase date.
5-session package: valid for 6 months from purchase date.
10-session package: valid for 12 months from purchase date, if offered.

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Any unused sessions after the expiry date will be lost and cannot be refunded, exchanged, transferred, or carried forward unless Healing Point Glasgow agrees in writing.

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Please book early to avoid losing unused sessions.

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9. Cancellation and rescheduling

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A minimum of 24 hours’ notice is required to cancel or reschedule a package appointment.

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If you cancel or reschedule with at least 24 hours’ notice, the session will normally remain available in your package.

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If you cancel with less than 24 hours’ notice, or if you do not attend your appointment, Healing Point Glasgow may deduct the session from your package.

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If you need help rescheduling, please contact us as soon as possible.

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10. Late arrival

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Please arrive on time for your appointment.

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If you arrive late, your treatment may still need to finish at the scheduled end time to avoid affecting the next client.

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The full session may still be deducted from your package, even if your treatment time is reduced due to late arrival.

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If you arrive too late for the treatment to safely or reasonably take place, the appointment may be cancelled and the session may be deducted from your package.

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11. Using the package for another person

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Massage packages are for one named client only.

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Packages cannot be shared with another person, used by friends or family members, transferred, gifted, exchanged, or resold unless Healing Point Glasgow agrees in writing.

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The name and email address used to purchase the package may be used to confirm package ownership.

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12. Upgrades and treatment changes

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Package sessions cannot automatically be exchanged for a different treatment, longer treatment, premium service, couples massage, hot stone massage, luxury massage, product, gift voucher, or cash alternative.

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If Healing Point Glasgow agrees to change or upgrade a treatment, the client may need to pay the price difference.

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Any change or upgrade is subject to availability, therapist suitability, and business approval.

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13. If your package does not appear at checkout

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If your package does not appear when booking online, please check that:

you are logged in,
you are using the same email address used to purchase the package,
the service you selected is included in your package,
your package has not expired,
and you still have sessions remaining.

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If the issue continues, please contact Healing Point Glasgow before paying for a separate appointment.

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If you choose to pay for a separate appointment instead of contacting us first, we may not always be able to retrospectively apply the package session or refund the separate payment.

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14. If you book the wrong service

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If you accidentally book a service that is not included in your package, please contact Healing Point Glasgow as soon as possible.

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We may be able to move your appointment to the correct service if availability allows.

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If the wrong service is more expensive than your package session, you may need to pay the price difference.

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If the wrong service is not suitable for your package, standard booking terms may apply.

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15. Refunds and cancellation of package purchase

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Massage packages are generally non-refundable once purchased, except where required by law.

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Where a package is purchased online, by phone, by email, or through another distance-selling method, the client may have a legal right to cancel within 14 days, depending on how the package was purchased and whether any treatment has already been provided.

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If the client requests, books, or receives a treatment during any applicable 14-day cancellation period, the client agrees that Healing Point Glasgow may deduct the full standard price of any treatment already provided from any refund due. The standard treatment price will be based on the price listed on the Healing Point Glasgow website at the time of booking.

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If the full package has been used during the 14-day cancellation period at the client’s request, the right to cancel may no longer apply once the service has been fully provided.

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Refunds will not be given for missed appointments, late cancellations, unused sessions after the expiry date, or failure to use the package within the stated validity period.

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Nothing in this procedure affects the client’s statutory rights.

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16. Health suitability before redemption

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All package treatments are subject to health suitability.

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Before each appointment, clients must inform Healing Point Glasgow of any:

medical condition,
injury,
pregnancy,
recent surgery,
medication,
allergy,
skin condition,
infection,
swelling,
inflammation,
pain,
or change in health.

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Healing Point Glasgow reserves the right to refuse, adapt, postpone, or stop a treatment if massage is not suitable or safe.

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If a treatment cannot go ahead because the client failed to disclose relevant health information, the session may still be deducted from the package.

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17. Lymphatic Wellness Plan redemption note

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The Lymphatic Wellness Plan may not be suitable for everyone.

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Clients must contact Healing Point Glasgow before booking if they have or have recently had:

cancer or cancer treatment,
heart condition,
kidney condition,
blood clots,
deep vein thrombosis,
active infection,
fever,
unexplained swelling,
recent surgery,
lymphoedema,
fluid retention,
pregnancy,
or any serious medical condition.

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Medical clearance may be required before treatment.

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If treatment is not suitable, Healing Point Glasgow may refuse or postpone the session.

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18. Website and system issues

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Healing Point Glasgow uses Wix website tools to support online package purchasing, booking, and session redemption.

Occasionally, website, payment, login, or booking system issues may occur.

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If a technical issue affects your package purchase or redemption, please contact Healing Point Glasgow with your name, email address, package details, and booking request.

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Healing Point Glasgow will make reasonable efforts to check your package and assist with booking or redemption.

Massage Package Buying & Redemption Procedure
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