At Healing Point, we are committed to providing a professional, respectful and safe experience for all clients. These Terms and Conditions explain how bookings, payments, cancellations, health and safety matters, and use of our services are handled. By making a booking with us, you confirm that you have read and agreed to these Terms and Conditions.

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1. General Terms

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• By making a booking, you acknowledge and accept all the terms and conditions set out in this policy.

• Bookings are subject to availability and are only confirmed upon receipt of a confirmation email.

• We reserve the right to modify, amend, or cancel bookings due to unforeseen circumstances, including but not limited to operational constraints, health and safety concerns, or force majeure events.

• Clients are responsible for reviewing and understanding the terms before finalising a booking.

• Clients must not engage in fraudulent, misleading, or disruptive activities when using our online booking system.

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2. Booking Process

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• Bookings can be made online via our website at www.healingpointglasgow.com, over the phone, or via text.

• A partial deposit or full payment is required to confirm your appointment.

• A confirmation email will be sent upon successful booking. If you do not receive this, please contact us immediately to verify your appointment details.

• Clients are responsible for providing accurate and complete personal information when booking.

• Walk-ins are not accepted; all appointments must be scheduled in advance.

• A valid credit or debit card is required at the time of booking to secure all appointments. No payment will be processed at the time of booking unless otherwise stated.

• Deposit is required for online bookings unless otherwise stated.

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3. Card on File Requirement

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3.1. We may require a valid credit or debit card to secure your booking.
3.2. Where our website and booking system are powered by Wix.com Ltd. and/or Wix Payments, payment card

information is processed securely through Wix and its payment partners. We do not manually store raw card details ourselves. Wix states that its billing services meet PCI DSS compliance standards.
3.3. By providing a payment card at the time of booking, you authorise Healing Point to charge that card for:

- any deposit or prepayment disclosed during booking;

- the cost of services received;

- any applicable late cancellation or no-show fee under these Terms.

3.4. Unless clearly stated otherwise during the booking process, providing a card does not mean the card will be charged immediately.

3.5. You are responsible for ensuring your card details remain accurate, valid, and up to date.
3.6. Card statement descriptor: any charge may appear on your bank or card statement as Healing Point, or as the statement descriptor configured through Wix Payments, which should be similar to our business name, trading name, or website address. Wix allows merchants to customise this descriptor for customer statements.

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Learn more about 'Book now, pay late'. Click here.

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4. Payment Terms

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• Full payment is due at the completion of the service unless otherwise agreed in advance.

• Prices are subject to change without prior notice; however, the price confirmed at the time of booking will be honored.

• Accepted payment methods include cash, card, and approved online payment systems.

• Failure to complete payment within the specified timeframe may result in automatic cancellation of the booking.

• Additional services requested during the session must be paid in full before departure.

• All transactions are processed securely, and we do not store payment details for security purposes.

• Stored payment methods, if used, are securely processed in compliance with industry security standards.

• All payments are securely processed through Wix.com and may appear on your bank statement as Healing Point or WIX.com.​

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5. Cancellation & Rescheduling Policy

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• We ask for at least 24 hours’ notice if you need to cancel or rearrange your appointment.

• If you cancel or rearrange with at least 24 hours’ notice, no cancellation fee will apply.

• If you cancel or rearrange with less than 24 hours’ notice, we may charge a late cancellation fee of up to 100% of the appointment price, taking into account the short notice and the loss caused by the missed booking slot.

• If you do not attend your appointment and do not contact us beforehand, this will normally be treated as a no-show, and we may charge a no-show fee of up to 100% of the appointment price.

• Where appropriate, we may use discretion in cases such as genuine emergencies, unexpected illness, or exceptional circumstances, but this is at our discretion.

• Any fee charged under this section will be taken using the payment method provided at booking, where authorised by you.

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6. Authorization to Charge

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• If you do not attend your appointment, we may try to contact you using the contact details you provided.

• If we do not hear from you, we may send a final message notifying you that a no-show fee will be charged unless you respond within a reasonable period.

• We reserve the right to charge the applicable fee without further notice where the booking terms were accepted at the time of booking, but we may choose to make reasonable efforts to contact you first.

• We recommend that clients contact us as soon as possible if there has been an emergency or mistake so that we can review the matter fairly.

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7. Refund Policy

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• Refunds are not guaranteed and are assessed on a case-by-case basis.

• If a service is cancelled by the provider, clients will be offered either a full refund or the option to reschedule.

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8. Late Arrival Policy

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• To respect all clients’ scheduled appointments, we kindly ask that you arrive at least 10 minutes early for your session, so you have enough time to complete the consultation form and prepare yourself for receiving treatment.

• If you arrive late, your session will still end at the originally scheduled time to avoid disruptions to other clients.

• Late arrivals exceeding 15 minutes may result in cancellation of the appointment, and you will be charged the full service fee.

• Frequent late arrivals may lead to future booking restrictions or refusal of service.

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9. Missed Appointment Policy

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• Appointments missed without prior notice will be considered a missed appointment.

• Missed appointments are subject to a 100% charge of the reserved service price.

• Clients with repeated missed appointments may be required to prepay in full for future bookings or may be refused service.

• If an emergency prevents you from attending, please contact us as soon as possible.

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10. Consultation Form Requirement

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• Clients must complete a consultation form with accurate and up-to-date information before each appointment.

• This form helps ensure the safety and suitability of the treatment.

• Failure to complete the consultation form may result in the appointment being cancelled, with the full service fee still applicable.

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11. Special Requests & Requirements

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• Any special requests (e.g., dietary, accessibility needs) should be communicated at the time of booking.

• While we will do our best to accommodate requests, we cannot guarantee availability.

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12. Personal Hygiene Policy

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• Clients must maintain good personal hygiene when attending their appointment.

• If a client has a contagious skin condition, open wounds, or strong body odour, we reserve the right to refuse service.

• Clients exhibiting poor hygiene may be asked to reschedule their appointment without a refund. In severe or repeated cases, we reserve the right to permanently refuse service.

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13. Health Risk Policy

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• Clients must disclose any relevant medical conditions before booking. This includes, but is not limited to:

  • High blood pressure

  • Heart disease

  • Infectious diseases (e.g., tuberculosis, COVID-19, hepatitis)

  • Skin conditions (e.g., fungal infections, open wounds, contagious rashes, eczema, and severe dry skin conditions)

  • Autoimmune disorders (e.g., lupus, multiple sclerosis)

  • Recent surgeries, fractures, or major injuries

  • Severe varicose veins

  • Organ failure or transplant recovery

  • Blood clotting disorders or history of stroke

  • Severe migraines or chronic pain conditions

  • Cancer or undergoing chemotherapy

  • Fever, flu-like symptoms, or recent viral infections

• If you have any concerns, please consult a healthcare professional before booking.

• We reserve the right to decline service if a condition may be aggravated by massage therapy or poses a risk.

• Massage services are not available for pregnant clients.

• We are unable to treat disabled clients who require wheelchair access or physical assistance.

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Accessibility Notice:

We are unable to provide treatment for clients with disabilities who require wheelchair access or physical assistance, as our premises are not wheelchair-accessible and our staff are not trained to safely assist individuals with mobility or support needs. We care deeply about your wellbeing and strongly encourage you to seek services from practitioners or facilities specifically equipped and trained to support disabled clients.

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14. Ethical Conduct & Behaviour Policy

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• We uphold a zero-tolerance policy for any inappropriate, disrespectful, or disruptive behaviour.

• Clients are expected to behave in a respectful manner towards staff and other clients at all times.

• Any form of harassment, inappropriate comments, or misconduct will result in immediate termination of the session and refusal of future bookings.

• We reserve the right to report any unlawful behaviour to the appropriate authorities.

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15. Limitation of Liability

• Healing Point is not liable for any adverse effects, injuries, or dissatisfaction that may arise from treatments.

• Clients assume full responsibility for their well-being and are encouraged to consult their healthcare provider if needed.

• We are not responsible for pre-existing conditions or underlying health issues that may be affected by treatment.

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16. Links to Third-Party Services

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• Healing Point is not responsible for the content, policies, or actions of any third-party websites linked to our booking platform.

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17. Review & Feedback Policy

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• Clients may receive an email requesting feedback after a completed appointment.

• By submitting a review, you consent to its potential publication on our website or marketing materials.

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18. Cleanliness Policy

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• Hygiene is our top priority, and we take every precaution to maintain a clean and safe environment.

• All linens are fresh and clean and are replaced before each client.

• We never reuse linens that have already been used.

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19. Property & Personal Belongings

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• Clients are responsible for their personal belongings while on our premises.

• While we strive to maintain a secure environment, we cannot be held liable for loss, theft, or damage to personal property.

• Items left behind will be stored for a limited period; if unclaimed, they may be responsibly discarded.

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20. Receipts, Insurance & Employer Allowance Claims

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• We can provide an itemised receipt for services purchased. This may include our business details, the appointment date, treatment type, therapist name, and the amount paid (and duration if applicable).

• Receipts confirm the treatment provided and payment received only. We do not assess claim eligibility and we do not provide advice regarding insurance or employer wellness schemes.

• Therapist qualifications, memberships, and accreditations may vary. Some insurers/employers require the treating therapist to hold registration/accreditation with a specific professional body or scheme.

• We cannot issue a receipt, letter, or statement confirming registration/accreditation with any organisation, insurer scheme, or institution unless the treating therapist/clinic genuinely holds it.

• We do not guarantee that any insurer, employer, or third-party provider will accept our receipt or reimburse you. Any claim or reimbursement decision is made solely by your insurer/employer, and payment remains due regardless of claim outcome.

• If you need a therapist with a particular accreditation for your insurer/employer, you must contact us before booking. We will do our best to advise and accommodate where possible, but cannot guarantee availability.

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21. Contact Information

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• All bookings and enquiries should be directed to our remote receptionist.

• Email: info@healingpointglasgow.com

• Phone/Text: +447893936614

• Please contact us during business hours, and we will respond as promptly as possible.

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By proceeding with your booking, you confirm that you have read, understood, and agreed to all terms and conditions outlined in this policy. If you have any questions or concerns, please contact us before finalising your booking.